Refund policy

At Oysteagic, each piece is carefully handmade, inspected, and securely packaged before it leaves our studio. Due to the delicate and handcrafted nature of our products, we do not accept returns or exchanges for change of mind once an order has been delivered in good condition.

Damaged on Arrival
If your order arrives damaged, please contact us within 24 hours of delivery and provide clear photographs of the product and its packaging. We will review the case and, where applicable, arrange an appropriate resolution.

Used or Altered Products
We cannot accept returns for products that have been used, altered, burned, handled improperly, or damaged after delivery. This particularly applies to candles and other delicate decorative pieces.

Incorrect or Missing Items
If you receive an item different from what you ordered, or an item is missing from your order, please contact us within 24 hours of delivery so we can assist you.

Because our pieces are handmade and often delicate, we carefully inspect and package every order before dispatch. Once an order has been delivered safely and in its original condition, it is considered final sale.

If a refund is approved, the refund method and timing will depend on the original payment method and applicable payment provider processing times.

For any questions regarding your order, please contact us at the contact details provided on our website.